Frequently Asked Questions

Everything you need to know about shopping with Celestia.

What are your shipping rates and delivery times?

We offer standard shipping for a flat rate of $5.99, or free shipping on all orders over $75. Domestic orders typically arrive within 3-5 business days.

What is your return policy?

We accept returns within 30 days of purchase. Items must be in their original, unused condition with all packaging intact to qualify for a full refund.

How can I track my order status?

Once your order has shipped, you will receive an email containing a tracking number and a link to our carrier's website to monitor your package's progress.

Which payment methods do you accept?

Celestia accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.

Do you offer international shipping?

Currently, we ship to customers within the United States and Canada. We are working on expanding our logistics to support more international destinations soon.

How do I contact customer support?

Our support team is available via email at support@celestia.com or through our live chat feature from Monday to Friday, 9:00 AM to 6:00 PM EST.